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Was it right for United Airlines to forcefully drag out the passenger?
in Airplanes
Debra AI Prediction
Arguments
http://www.cnn.com/2017/04/12/travel/united-passenger-pulled-off-flight/
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- Walt Disney
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What was United thinking?
http://www.reuters.com/article/us-ual-passenger-idUSKBN17F1WT
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Whilst it can be legitly argued that excessive force was used during the removal of this uncooperative and bolshie passenger an equally legitimate counter argument could be entered that the force used was only that necessary to effectively complete his expulsion from the aircraft.
It could also be contested that, as a result of his physical resistance to the efforts of the duly appointed members of the security staff he contributed significantly to the injuries which he sustained.
In hindsight it's clear that the issue should have been addressed and resolved within the terminal.
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That is until the airline offers greatly reduced fares to popular destinations and suddenly the dissatisfied customers, c/w gum shields, join the long queue to book their flights.
The world would be a great place if we could all be as sure about everything as we are that such an incident will never occur again with United Airlines.
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United will pay the price in PR nightmare and potentially some lost revenue (although I will argue that revenue loss will be minimal)
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I am not defending United by any means, but if I would be the passenger I certainly wouldn't want to have that type of escalation. Clearly, United messed up in an unbelievable way, but we will find out in future settlement/lawsuit discussions if there is a contractual fine print that allows Airline to extract passengers by force if they refuse.
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when we do transactions in real life with large companies, we often accept terms and conditions that are carefully crafted by an army of lawyers, providing companies such as United CYA just in case they ever face litigation for cases like this.
That said, United is more interested in addressing PR nightmare in this prticular case than going through litigation with the passenger.
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